We understand that sometimes an item may not meet your expectations, and we're here to help. Please note that we do not offer exchanges or refunds for change of mind; exchanges and refunds are only provided for faulty or damaged items.

Exchanges and refunds are subject to the following conditions for faulty/ items:

Eligibility for Exchange: Items eligible for exchange must be unused, in their original condition, and returned within 14 days from the date of purchase.

Proof of Purchase: A proof of purchase, such as a receipt or order confirmation, is necessary for all exchange transactions.

Exchange Procedure: To initiate an exchange for a faulty or damaged item, kindly email us at info@toxitout.com.au. We will then send you instructions on how to return the item.

Please note that we will need to inspect the faulty item upon its return.

Return Shipping: You will be refunded the cost of return shipping.

Exchange Limited to Faulty Items: Upon receipt of your returned faulty or damaged item and confirmation of its eligibility for exchange, you may select a replacement item of equal value. If the replacement item surpasses the value of the original purchase, the price difference must be covered by the customer.

Refunds Limited to Faulty Items: Refunds are exclusively offered for items deemed faulty or damaged upon receipt. If you believe your item fits this criterion, please contact us immediately for further assistance.

Contact Us: Should you have inquiries or require support regarding our returns policy or exchange process, please don't hesitate to contact our customer service team at info@toxitout.com.au. We're here to provide assistance!